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Managed IT Support

managed IT support

Managed IT Support from Cloud Expert is designed to help organisations focus on their business objectives whilst our team handles running their IT environment. We can provide full helpdesk services covering the End User all the way to up 3rd-Line Problem Resolution Services.

IT Support also includes proactive services to keep your IT environment healthy including:

  • Patch Management
  • Backup Management
  • Change Management
  • Health Checks

We have cross-industry experience and regularly deal with the unique demands from customers and their markets.

Managed IT Support

why choose us

At Cloud Experts, we provide expert support services and continually learn to share the best practice from our customers to continually improve the service we provide. Our support services can complement your existing IT team; providing expert IT services to your IT team or support your entire organisations by giving an expert service.

What is included with managed IT support?

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Cost-efficient

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Access to Experts

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24x7x365 Peace of mind

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Agility

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Focus on your business, not your IT

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Provides staff training and development

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Incident Management

Why you should choose Cloud Expert?

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Dedicated service desk willing to help with your queries or give advice on any IT issues.

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1st to 3rd line helpdesk service desk helping you to support your end-users and focus on what you do best.

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Infrastructure support, expert knowledge and experience in keeping your IT infrastructure running day or night.

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UK-based helpdesk, more efficient and easily contactable technical support.

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Tailored to suit your specific needs throughout your business and IT system.

Bespoke Solutions

No size fits all, which is why we work with you to understand your business needs and organisation culture. At Cloud Expert, we provide the right service for your business, making sure the solutions and services we provide are the right fit for the requirement. All our services are scalable, from fully outsourced to co-managing with your IT staff to 3rd line assurance, we offer flexible services that can be increased or decreased at any time. We also offer different tiers across most of our services, which allows us to be more flexible and offer commercial flexibility for all of our services.

Managed IT Support

ITIL

ITIL is the implementation and management of quality IT services that meet the needs of your business. IT service management is performed by IT service providers, such as ourselves, through an appropriate mix of people, processes and information technology. ITIL helps define the direction of the service provider with a clear operating model and aligns services to the business strategy and customer needs. At Cloud Expert, our incident management processes are ITIL aligned giving, capturing the right documentation and managing incidents and changes correctly in your environment.

  • Backed by experts
  • Certified Azure and Microsoft 365 experts
  • Certified Windows Server Engineers
  • Certified Network Engineers
  • Enhanced Customer Experience for your Business
  • We have experience working with customers of all industries and challenges and can help you along the way
  • Measured and specified outcomes to suit your business requirements

Contact Cloud Expert

Are you looking to migrate to the cloud or need assistance with IT solutions? If so, why not contact Cloud Expert today? We can provide management with a 24/7 IT and Cloud support service